Mecklenburg Public Transit
Mecklenburg Public Transportation

Mecklenburg Transportation System

This system has given our employees peace of mind. They don’t feel like they are alone, with no help.

Masie Jones, Social Service Manager, Mecklenburg Transportation System

Mecklenburg Transportation

Mecklenburg Transportation System


Mecklenburg Transportation System (MTS) is a service within the Mecklenburg County Department of Social Services (DSS) that provides approved non-emergency subscription route and demand response transportation to eligible consumers within Charlotte/Mecklenburg County. The county estimates that there are over 200,000 residents that are eligible to use their services.

Initial Challenges

In 2019, MTS was looking for a solution that included live streaming videos and the need to easily share videos on their buses. MTS was looking for a solution to protect its drivers and passengers to increase the safety, , and dependability of their fleet.

Fortress Mobile was the awarded vendor for the installation of the solution in 2020, for the buses by the DSS.

Project Information


Charlotte, NC


2020 – Present

Fleet size

25 Vehicles

System Setup

  • 8 Channel DVRs
  • HD Interior Cameras
  • SureBUS™ with Mobile App

Fortress Mobile equipped 25 MTS buses with its Nova X DVRs. They used six (6) cameras for live surveillance inside the vehicle. This setup for MTS also includes Fortress SureBUS™ software capabilities and Mobile App that features an event marker installed in the driver area, allowing the vehicle operator to mark a file, allowing the expedited retrieval and review process. With the Auto-Download feature, they could instantly retrieve, download, and review needed videos. The system also records the GPS coordinates providing the synchronized vehicle location, speed, and direction of travel digitally displayed under a map in the playback section of SureBUS™.

Solution Results

As a result of this all-in-one solution, MTS was able to view live feeds on their buses, as well as being able to easily download and share recorded video.

Solution Highlights

  • 30FPS Full Motion Video Recording
  • Simultaneous Playback Viewing from 8 installed cameras
  • Route Tracking, Location Recording and Synchronizing of events
  • Vehicle ID, Date & Time stamped recording establishing chain of custody
  • Assigned user access levels
  • Automatic download of event marked files
  • Real-Time Health Monitoring of DVR Equipment
  • Real-Time Viewing of Vehicles

Featured Case Studies

Mecklenburg Public Transit


MTS is a service that provides approved non-emergency subscription route & demand response transportation to eligible consumers within Mecklenburg county. The county estimates that there are over 200,000 residents that are eligible to use their services.


One of the largest airport shuttle services in the U.S., Park ‘N Fly has over 200+ shuttle buses that provide transportation service to airports from its parking lot locations.

Craven County Schools


Craven County School District (CCSD) provides transportation for students in Craven County Public Schools. The CCSD consists of 8,500 students at 25 schools with a fleet of 155 buses and 205 drivers, traveling more than a million miles annually.

School Bus


Southern Regional School District is a New Jersey public school system located in Manahawkin. The school district serves 200+ teachers and 3,000+ students from seventh through twelfth grade.

Get Started with Fortress Mobile


Location: 3801 Rose Lake Dr., Charlotte, NC 28217

Toll Free: (800) 437-3920

Tech Support: (855) 556-7400

Local Phone: (704) 405-5000

Email: |

Opening hours: 9:00 AM – 5:00 PM

Fleet Management

Terms and conditions | Privacy policy | Cookies

© 2020 Fortress Mobile Inc. All rights reserved